Thank you for booking with Cruise Traveller through your Small Ship Collective Agent. Please find below our
special terms and conditions applicable to the guests of The Small Ship Collective affiliates. By paying the
deposit for a cruise, cruise tour or cruise tour package, you accept the terms and conditions of Cruise
Traveller, the cruise line and all individual travel service providers involved in your travel arrangements.
Additional terms and conditions as applicable to the cruise holiday you have booked will be noted on your
invoice or as additional documentation provided throughout the booking process.
Airfare/Airline Conditions: Your invoice will confirm whether flights are included in the booking. If
flights are included, you will be sent a flight proposal before tickets are issued. Cruise Traveller will
choose the airline and all routes for all packages. If you wish to vary the package dates or selected
airline, a surcharge will apply, and you will be advised before tickets are issued. All flight options are
subject to change and availability until tickets are issued. Any amendments after ticket issue will incur
change fees including any variation in airfare or taxes. Your booking is also subject to the terms and
conditions of the airline.
Amendment Fees: Once the deposit has been received any amendments to this booking will incur fees imposed by
service providers. Cruise Traveller will not be charging TSSC Agents or their clients amendment fees for up
to a maximum of three amendments.
Cancellations: Cancellations must be advised in writing. Cruise Traveller will advise the cancellation fees
of our suppliers and reserves the right to retain an administration fee of up to A$100 per booking. Should
the supplier cancel a service, some deposits may not be refundable. (Refer Travel Insurance.) Disclaimer
regarding suppliers: Cruise Traveller acts as a booking agent and as such is not responsible for the
provision of the services or arrangements provided by the end supplier. Cruise Traveller will not be held
liable for any acts, errors, omissions, representations, non-delivery of service, warranties, or negligence
by any supplier. In the event an issue arises, we will assist by initiating contact between concerned
parties.
Flight bookings within a package: Cruise Traveller collects additional funds (by way of a second deposit) to
secure your preferred flights. This payment is generally non-refundable and bound by the airline’s terms and
conditions.
Gratuities: Gratuities are not usually included in the cruise fare however all cruise lines differ. On
certain cruise lines a gratuity is added to your onboard account however it is still optional. Some cruise
lines have mandatory gratuities included in the cruise fare which are not removable by Cruise Traveller.
Onboard Accounts: Most cruise lines require you to set up an ‘onboard account’ on embarkation; usually during
check-in by providing a credit card. Any charges incurred while onboard for items not covered by your cruise
fare (such as additional shore excursions, premium beverages, etc.) will be settled to this card at
disembarkation. Please note most cruise lines do NOT accept debit cards or travel money cards so please
check prior to departure. Passport Information: A valid passport is required to travel internationally and
on most Australian cruises. A copy of your passport is required by Cruise Traveller. Most countries require
at least six month’s validity from the date of your return to Australia. Some countries also require a
minimum of two blank pages in your passport. If your passport details change at any time, it is your
responsibility to advise your Cruise Specialist so the suppliers can be updated. If the change relates to
your name, some suppliers will charge additional fees to amend your booking.
Payments: A deposit is required to confirm every reservation. Payments are required in Australian dollars.
Should your booking be in a foreign currency, please call Cruise Traveller on the day you are processing
your payment for the rate of exchange. By paying deposit for a cruise, cruise tour or cruise package you
accept the terms and conditions of Cruise Traveller, the cruise line and all individual travel service
providers involved in your travel arrangements.
Payment Options: Your deposit, second deposit (where required) and final payment are payable by direct bank
transfer only.
Payment Terms: Please refer to your invoice for the deadlines for all payments. If payment of your deposit is
not received by the deadline your option will automatically expire without obligation. Cruise Traveller
takes no responsibility for bookings that cancel due to non-payment of deposit or final payment. We will not
be held responsible for any penalties levied by the cruise line for late payment and reserve the right to
pass on these penalties.
Service Provider Conditions: All service providers (cruise lines, airlines, hotels, tour operators etc.) have
their own terms and conditions. Service providers reserve the right to alter itineraries and services due to
operational, security or situational requirements.
Travel Advisories: We encourage you to familiarise yourself with the Australian Department of Foreign Affairs
and Trade travel advisories at www.smartraveller.com.au and subscribe for updates during your travels.
Travel Documentation: It is the responsibility of the guest to ensure passports, visas, health requirements
and other relevant or official travel documentation is correctly obtained. Generally, cruise line
documentation is available approximately two weeks prior to embarkation date.
Travel Insurance: Travel insurance is not included in the price of your travel. Cruise Traveller recommend
that each guest has travel insurance (including cruise cover) in place from the time of booking their
holiday, specifically to cover non-refundable deposits, cancellation costs, medical evacuation cover while
travelling in Australia or overseas and supplier insolvency. Some cruise lines have mandatory travel
insurance requirements.
Traveller Responsibilities: To avoid amendment fees and/or delays in receiving documentation guests are
required to:- supply correct names as per passport; correct titles; supply copy of current passport; notify
contact detail changes, advise required bedding configuration; advise dietary requirements; advise flight
details if booking own; advise departure date from Australia; advise details of other passengers travelling
with; complete and return all booking and medical forms by due dates; make payments by due dates.
Vaccinations & Health: It is the guests’ responsibility to contact their Doctor or ‘The Travel Doctor’
regarding health requirements relevant to their travel itinerary. Covid 19 requirements vary by cruise line
and are frequently updated. Current guidelines can be found on the cruise line website.
Visas: Visas are not included in the cruise fare. It is the responsibility of the guest to ensure all visas
are obtained prior to travel. Requirements can be found at https://visasdirect.com.au/ Some cruise lines
obtain visas on behalf of the passenger, which would be charged to your onboard account.
Ships, Cruise Lines and Itineraries: Our website contains information on itineraries, ships and cruise lines
that is correct at the time of creation. Cruise itineraries can and do change and as we are advised, we
update our site accordingly, however – some changes may be made by cruise lines without notice to us and we
take no responsibility for errors in itineraries, cruise line or ship information on this site.
Copyright: Unless otherwise expressly noted, all materials, including images, illustrations, designs, icons,
and photographs appearing anywhere on this website are protected by worldwide copyright laws and treaty
provisions. The copyright on such materials is held by the original creator of the materials. None of the
materials may be copied, reproduced, displayed, modified, published, uploaded, posted, transmitted or
distributed in whole or in part in any form or by any means other than as provided by Cruise Factory/Travel
Agent Data/The Small Ship Collective to its clients, or with the prior written permission of Cruise
Factory/Travel Agent Data/Small Ship Collective. All rights not expressly granted in these Terms are
reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trademark
and other applicable laws and could result in criminal or civil penalties.
Website user agreement: Information on this Web Site has been obtained from the Cruise Companies represented.
However, the cruise industry is constantly changing and should be used as a guide only. We are unable to
take responsibility for incorrect information and you must confirm all details at the time of booking data
errors/omissions.
Important – BY PAYING THE DEPOSIT FOR A CRUISE, CRUISE TOUR OR CRUISE PACKAGE YOU ACCEPT THE TERMS &
CONDITIONS OF YOUR TRAVEL AGENCY.
